One of the devices appears as "off contract" and stays in an off-contract status whatever the device type or contract it is associated with.
A device's status will turn to off-contract when the device communicates and its token has expired or there is no token left in the associated contract. This status remains if the device stays in the same Device Type.
- If the device is transfered (registered like new, using its current PAC) to another device type and thus gets associated with another contract with available tokens, the status will switch back to normal automatically. Please read this entry for method and precautions.
Or you will need to contact the Sigfox Service Desk in order for this status to be removed