A keep alive allows to monitor if the device is communicating at a given interval/period. This is useful to watch the device health status and so, to identify if the device is malfunctioning.
The keep alive is defined in the device's device type. The communication status indicator will change according to the keep alive setting and compliance.
- Go to your own device type in "Device type" tab.
- Click on "Edit" button on top right corner
- Modify Keep alive value (in minutes)
- Click on "Ok" button