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Sigfox support portal login issues

Problem: cannot login after changing password / first login impossible

 

You have just received a welcome e-mail from our Sigfox support portal and after you set your own password, you cannot login, error message says you do not have permission:

 

Anytime you need to request any support from Sigfox, make sure you use the following URL: https://support.sigfox.com.

When accessing this URL, you will be redirected to the following website: https://support-agents.sigfox.com/servicedesk/customer/portals

Before entering your username and password, please make sure you are in the URL above.


This is the support.sigfox.com web page : Click on login button at the bottom of the page : 



Problem: Access to the Sigfox support portal: welcome e-mail not received

 

My SO created a Sigfox support portal account for me, but I have not found the welcome e-mail in my mailbox.

Solution

Once your account is created, you will receive a welcome email that will allow you to change your password for a first connection on the new Sigfox support portal.

If you have lost/not found your welcome email in your mail box:

  1. Check your spam and junk folders. 
  2. If you are not able to find the e-mail, use the forgotten password link in the login page to receive a new e-mail to reset your password:

    1.  The correct URL to log in the tool is: https://support.sigfox.com. Navigate there and click on "Forgotten your password?" link 
       

    2. Navigate directly to this page to create a new password: https://support-agents.sigfox.com/servicedesk/customer/user/forgotpassword. Your username will be your email address. 


    3. Enter your username and click on email me

 

Password reset e-mail

You will receive a new e-mail to reset your password. If this does not happen, please contact your infrastructure team in order to check incoming emails form support.sigfox.com

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